General Information FAQs

A card transaction may be declined for several reasons, including insufficient available funds, card settings, or security protections. Our Fraud Team may have flagged a transaction for review and may be trying to verify that the transaction was authorized by you. If this happens, we may contact you by phone call, text message, or email to verify the transaction.
 
Please respond to the verification request so we can help protect your account and restore your ability to use your card. 

 

 

If your card isn't working, it may be because a transaction was flagged by our Fraud Team as potentially unusual or suspicious. Our team may contact you by phone call, text message, or email to verify the transaction. Please respond to the verification request so we can confirm the activity is yours and help get your card working again. You can also check that your card isn't turned off and that you have sufficient available funds.

 

 

 

Debit card limits may apply to purchases and ATM withdrawals. If you need a higher debit card limit, please contact us to discuss your request and available options.

You can use TexasBank ATMs and ATMs within the Allpoint network without an ATM fee. You can find nearby fee-free ATMs using the ATM locator in your digital banking or through the TexasBank website.

A pending transaction is a transaction that has been authorized but hasn't fully processed yet. The amount may reduce your available balance while it is pending. Processing times can vary depending on the merchant and type of transaction.

If you believe a transaction is incorrect, duplicated, or unauthorized, the transaction must be posted and no longer pending before you can submit a dispute. In mobile or online banking, select the account from your dashboard, then select Card Disputes and follow the prompts to submit your dispute.

The availability of deposited funds depends on the type of deposit and when it was received. Some deposits may be available immediately, while others may be subject to a hold or availability schedule.

 

Direct deposits are generally available when we receive the funds from the payer. The timing can vary depending on when your employer or other payer submits the deposit.

 

 

 

You can transfer funds between eligible accounts through online or mobile banking. Select the accounts you want to transfer between, enter the amount, and follow the prompts to complete the transfer.

 

 

How do I transfer money to my other bank?
You can transfer money to an account you have at another financial institution using External Transfers in digital banking. If you need access to External Transfers, please call us at 833.987.2265 for assistance.

 

You can place a stop payment on a check through online banking. For all other types of payments, please call us at 833.987.2265 or visit a TexasBank branch for assistance.

Please note that stop payments are subject to applicable fees and requirements, and certain payments may not be eligible for a stop payment.

Turning your card off may prevent certain new card transactions, but recurring payments previously authorized with a merchant may still be processed. If you want to stop a recurring payment, you should contact the merchant directly and request cancellation.

Recurring payments are generally managed through the merchant or service provider. Contact the merchant directly to cancel your subscription or recurring payment. Turning your card off does not necessarily stop previously authorized recurring payments.

If you're having trouble logging in, use the available password or username recovery options. If you're still unable to access your account, contact us for help.

You can update certain personal information through online or mobile banking. If the information you need to change isn't available online, contact us for assistance.

To send money with Zelle®, log in to mobile or online banking and select Zelle®. Choose or add the recipient using their enrolled email address or U.S. mobile phone number, enter the amount, and follow the prompts to send your payment.

 

 

If the recipient is already enrolled with Zelle®, payments are typically available within minutes. If the recipient hasn't enrolled, they may need to complete enrollment before receiving the payment. You can also check your Zelle® activity to confirm the status of the payment.

 

 

A Zelle® payment generally cannot be canceled once the recipient has enrolled and the payment has been sent. If the recipient has not yet enrolled, you may be able to cancel the payment through your Zelle® activity.

 

 

Zelle® payments are intended for people you know and trust. If the recipient is already enrolled, the payment generally cannot be canceled. Contact the recipient directly to request that they return the money. If you believe you were a victim of fraud or a scam, contact us as soon as possible.

 

 

Yes. Zelle® transaction limits apply and may vary based on your account. If you'd like to know your Zelle® sending or receiving limits, please contact us for assistance.

TexasBank does not offer online wire transfers. To process a wire, you can visit a TexasBank branch or call us at 833.987.2265. A signature is required to complete the wire request, whether you process it in person or over the phone.

You can make your mortgage payment through mobile or online banking. Depending on your available options, you may be able to make a payment using mobile deposit or by paying from an external account.

If you choose to pay from an external account, you'll need to link the external account before making the payment. If you don't see the option to add or transfer from an external account, please contact us to see if access can be enabled for your account. Follow the prompts in mobile or online banking to add and verify your external account.

Branch hours vary by location. Please visit the Locations page on our website to view the hours for your preferred branch.